If you feel you need to raise an issue or make a complaint, the best thing is to try to resolve problems as locally as possible. This means dealing with the person directly or talking to your manager to solve the problem. If this is not possible or it doesn't work, you have the right to make a complaint to anyone up the chain of command, even the captain. You can also just come straight to us and we can make a complaint for you.
Sometimes, seafarers feel it is best to make an anonymous complaint, even on behalf of a group working in the same place. We are very happy to help you with this and will not contact the company unless you specifically ask us to.
Each company will have its own complaints policy and we need to follow this in each case.
If you need help, please contact us and we will advise you. Send your email to firstname.lastname@example.org
If your ship is covered by an NSU agreement (CBA), you will NOT be asked to pay for any of our services.
All your contact with us is CONFIDENTIAL.
We will NOT share information about you with the company unless you specifically ask us to.